Our Agreement with You
When you wish to confirm a booking, please email your acceptance of our proposals. In doing so you agree you have read and accepted our terms and conditions on behalf of everyone in your group. The terms and conditions vary depending on whether you purchase a package holiday consisting of transport and accommodation booked at the same time and invoiced as a fully inclusive cost or ‘Other Travel Arrangements’ which is anything else, including accommodation only.
Please note that where a suppliers services form part of your booking, the suppliers standard terms and conditions will also apply. These are especially important in the case of ‘Other Travel Arrangements’ where Drive Botswana Limited acts only as an agent between you and our suppliers. Copies of these conditions may be requested in writing.
Deposits and Payments
When making a booking we will require a minimum deposit of 50% of the total cost of the booking. We will then send you a confirmation invoice, after which a contract exists, subject to English law unless otherwise agreed. You must check the confirmation carefully, if you see any errors, such as a mis spelling, contact us immediately, otherwise changes made at a later date will be subject to the usual amendment charges.
We will require payment of the remaining balance as shown on your confirmation invoice, not less than 45 days before your arrival. If you book within 45 days of travel we will require full payment at the time of booking. Should you fail to pay the money when it is due we reserve the right to cancel your booking and retain the deposit that has been paid. Travel documents will not be released until we have received full payment. Please note, the car rental company may require a deposit to be charged to a credit card before releasing the vehicle, this will be refunded on return of the vehicle without damage. We are happy to advise of the approximate charge payable but this sum cannot be paid in advance of your arrival.
In accordance with The Package Travel, Package Holidays and Package Tours Regulations 1992 all passengers booking with Drive Botswana are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Drive Botswana.
There is no requirement for Financial Protection of day trips, and none is provided. This insurance is only valid for packages booked that DO NOT include flights. Consumer aware: Your booking is insured by IPP Ltd and its panel of insurers. – This insurance is only valid for passengers who book and pay directly with/to Drive Botswana. If you have booked and/ or paid direct to a Travel Agent for a holiday with Drive Botswana please request proof of how the booking is secured. For further information please go to www.ipplondon.co.uk
This Insurance has been arranged by International Passenger Protection Limited and underwritten by Insurers who are members of the Association of British Insurers & Lloyds Syndicates.CLAIMS PROCEDURE: Download Claims Form from www.ipplondon.co.uk Any occurrence which may give rise to a claim should be advised within 14 days to: International Passenger Protection Limited Claims Office Telephone: +44 (0)20 8776 3752 IPP House Fax: +44 (0)20 8776 3751 22-26 Station Road West Wickham Kent BR4 0PR United Kingdom In order to deal promptly with any claim hereunder it is essential that you retain all bills, receipts and other documents relating to your travel arrangements. CLAIM FORMS MUST BE SUBMITTED WITHIN SIX MONTHS OF DATE OF INSOLVENCY. WE CANNOT CONSIDER OR PAY CLAIMS RECEIVED AFTER THIS DATE
Cancellations by You
(a) Packages – If you need to cancel a confirmed booking you must contact us as soon as possible. To cover the cost of administration and cancellation charges imposed by suppliers and for the possibility that we will not be able to resell the holiday we have to make a cancellation charge. If you have purchased insurance independently you may be able to claim for the charges we impose. Should you cancel your confirmed booking or part of your booking, then the following cancellation charges will apply:
More than 90 days prior to departure: 10% of the total cost
29 – 90 days: the higher of 50% of the total cost or loss of deposit
15 – 28 days: the higher of 75% of the total cost or loss of deposit
14 days or less: 100% of total cost
Note: These cancellation charges apply to all bookings, except in circumstances where a booking includes items or services where our suppliers own cancellation charges exceed those shown above. In these circumstances any additional cancellation charges will be advised at the time of booking.
(b) ‘Other Travel Arrangements’ – If you need to cancel you must contact us directly. Cancellation charges vary depending on the services booked and will be clearly stated at the time of booking. In all cases a minimum cancellation fee of £100 will apply regardless of the value of the service cancelled. In some cases it may not be possible to offer any refunds for certain services once a booking has been made. Please ensure you are certain of the fees applicable to your booking by asking your travel agent or us before proceeding to book your arrangements.
Alterations by You
Cancellations by Us
Alterations by Us
- (i) accepting the change
- (ii) accepting an alternative
- (iii) receiving a full refund of all monies paid.
(b) ‘Other Travel Arrangements’ – Where we only act as a booking agent, we may not be notified of a major change before you travel. However, where we are notified, we will advise you as soon as is reasonably possible. If the changes are not acceptable to you, we will offer you an alternative if available, or a full refund for the component part. If your chosen alternative costs more, you must pay the difference.
Lost tickets or vouchers
The Price of your Holiday
(a) Packages –We are responsible for ensuring that your package holiday is of a reasonable standard and as described to you. If any part fa ils to reach this standard and affects the enjoyment of your holiday, we will offer reasonable compensation providing it is not due to events outside our control.
Our liability in all these cases is limited to a maximum of twice the value of the services affected. Drive Botswana Limited also accept responsibility for death, injury, or illness caused by the negligent acts and/or omissions of our employees or agents, together with our suppliers and sub-contractors, servants and/or agents of the same, whilst acting in the course of their employment in the provision of your package holiday. We will pay compensation equivalent to that which would be awarded in an English Court, but will not offer compensation if the injury, illness or death is caused by your own fault or the fault of someone unconnected with the package, or an event that could not have been expected or avoided even with all due care. You must contact us as soon as possible after the event to enable a full investigation to be carried out. This liability does NOT apply to activities which specifically require their own indemnity and are thus covered by the suppliers liability and includes, but is not limited to, mokoro excursions, white water rafting and guided walks. For these activities, you will be required to sign indemnity forms from the suppliers.
(b) ‘Other Travel Arrangements’ – When acting only as a booking agent, Drive Botswana Limited has no liability whatsoever for any aspect of the travel arrangements and accepts no liability for any loss, personal injury or death however incurred, except where caused by our own proven negligence.
Problems on Holiday
Travel and Medical Insurance
Data Protection Act 1998
Wildlife and other Hazards
You must follow any advice which we will provide before departure. Most of it is common sense, do not get out of a vehicle to get a better photograph of a dangerous animal for example, and by doing so you can ensure you achieve maximum pleasure from your travel. If you chose to ignore our advice, you must realise you do so at your own risk.